Frequently Asked Questions (FAQ)
If you do not see an answer to your question on our FAQ page, please get in touch with us!
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Tel: (604) 349-1154
Email: riverflowphysio@gmail.com
1
What are your current infection control policies?
Masks are now optional during treatment. Your physiotherapist may opt to wear a mask, however it is optional for the client.
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Payment collection will continue to be contactless. Your treatment payment will be processed via credit card to minimize contact. You will be prompted to upload your credit card details when booking your first appointment, but it will not be charged until completion of your visit.
2
Do you offer direct billing to insurance companies?
At this time, direct billing is not available at River Flow Physio. You will be asked to pay for your treatment up front, and will receive a receipt with your physiotherapist's license number after the treatment. You are welcome to then submit for reimbursement through your extended health benefits.
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Please note that we require a credit card on file for contactless payment.
3
Do you accept ICBC or WCB claims?
We accept ICBC claims, however we do not offer direct billing. You will be asked to pay for your treatment up front, and will receive a receipt with your physiotherapist's license number after the treatment. You are welcome to then submit for reimbursement from ICBC. We recommend you seek approval from your adjuster prior to booking treatment, to confirm that it will be reimbursed.
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Unfortunately, we do not accept WCB claims at this time.
4
Should I do anything before my first appointment?
Upon booking your assessment, you will be prompted to complete an online intake form. Please do so prior to your first appointment.
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Please plan to bring active clothes and footwear that allow you to move freely.
If you have any imaging reports from previous studies (x-ray, MRI, CT scan, etc), it can be helpful to bring a copy of these to your first appointment.
5
What if I have to cancel my appointment?
We require a minimum of 24 hours notice in order to cancel your appointment without paying a cancellation fee. If you must cancel within 24 hours of the start of your appointment, a cancellation fee of 100% of the treatment cost will be charged to your credit card. Extenuating circumstances will be taken into consideration, but please remember that by cancelling last minute, you leave a gap in your practitioner's schedule that could have been filled by another client.
If you are feeling sick, please stay home and request that your appointment be switched to a virtual consultation if you wish to avoid paying the cancellation fee. We appreciate your understanding!